Our Return Policy, in Plain Language

We want you to be happy with your cabinets. If something is not right, here is how we handle it.

If Your Order Arrives Damaged

Shipping cabinets freight is not like shipping a book. Things can get bumped around. If you open a box and something is clearly damaged, we will make it right — but we need you to help us document it quickly so we can file the claim with the carrier.

What to do when your delivery arrives:

› Note any visible damage on the delivery receipt before the driver leaves. This is important — a signed receipt with no exceptions makes freight claims much harder.
› Take photos of the damaged boxes and the damaged items themselves.
› Report the damage to us within [X] hours of delivery — the sooner the better.

How to report damage

Log in to your account and open a support ticket. Include your order number, photos of the damage, and a note about what was written on the delivery receipt. That is all we need to get started.

What happens next

We review the photos and the carrier claim. If items are damaged, we arrange replacements for those specific pieces. You do not have to ship the damaged cabinets back unless we specifically ask — freight is expensive and we are not going to make you pay to return something that arrived broken.

Returning Cabinets You No Longer Need

Plans change. Maybe the kitchen got redesigned, or you ordered too many. We get it. Here is what you need to know about returning cabinets that are not damaged but that you simply do not need.

Returns are accepted within [X] days of delivery. To be eligible, the cabinets must be unassembled and in their original packaging — the same condition they arrived in. If the box has been opened and resealed that is fine, but the cabinet itself needs to be unassembled and undamaged.

Return shipping is on you. Shipping cabinets freight is not cheap, and we are not able to absorb that cost for a change-of-mind return. We will give you the return address and whatever paperwork is needed, but the shipping cost is the customer's responsibility.

A restocking fee of [X]% may apply. This covers inspection and restocking on our end. We will let you know the exact amount when you open your return request — no surprises.

To start a return, open a support ticket with your order number and which items you want to return. We will take it from there.

What We Cannot Take Back

There are a few situations where a return is not possible, and we want to be upfront about them:

Assembled cabinets

Once a cabinet is assembled it cannot be resold. Assembly is the point of no return — literally.
Custom or special orders (if applicable)

Items ordered specially for you that are not part of our standard inventory cannot be returned.
Items damaged during customer assembly

If a cabinet was damaged while being assembled, that is not something we can refund. If you run into trouble during assembly, reach out — we are happy to help troubleshoot.

Cancelling Before It Ships

If you need to cancel your order and it has not shipped yet, that is the easiest situation to deal with. You can cancel through your account dashboard or contact support directly. We will cancel the order and process a full refund, no restocking fee.

Once an order has shipped it becomes a return rather than a cancellation, and the return policy above applies. So if you have any doubts, reach out sooner rather than later — we would rather cancel an order than deal with a freight return on both sides.

We have a return policy because shipping cabinets is expensive for everyone. But we are reasonable people and we will work with you.

If your situation does not fit neatly into the policy above, just reach out and explain what happened. We will figure it out.

Open a Support Ticket